NCR Support
  Services
NCR's worldwide customer services organizations operate within an
organizational framework known as Centers of Expertise.  Centers offer
resources and professionals consistent with business requirements on
their respective regions.

NCR offers a one year warranty service for system 3000s.
NCR provides remote on-site maintenance for hardware and software.  This
is provided with a 24 hour, seven day a week hotline.  On-site support
is available as needed, whether over a weekend or during the week.
However, services provided beyond the normal business hours, must be
covered under an extended contract.  Remote diagnostics allow NCR
support centers to use telephone connections to assist in diagnosing
hardware and software problems or maintaining microcode.  If a problem
cannot be resolved remotely, the information is made available to the
local field engineers.  Data exchange and security during remote
diagnostics are user controlled.  Remote diagnostics also allow for
scheduled, periodic, or emergency monitoring.
  Customers who do not elect to participate in the Remote Support may
purchase on-site support for hardware maintenance.  This support is
offered at an additional charge of 25 percent.
  Other services offered include business information planning and
project management, systems analysis and design, migration planning,
network planning and management, and systems management.
  The vendor provides training courses through its Education Services
Center.  On-site training and self-instruction courses are available.
Telecourses, during which students receive telephone assistance by an
instructor, are also available.

From Selling Against the Competition Competitive Binder, 5091-6465E,
  9301
Associated files:  ncrspt.doc
NCR Support